Vice President, CRM Product Management Lead

Proven success in leading product management for large-scale CRM transformation, including accountability for delivery, change management, UX, Governance, communication strategy, and risk and compliance mitigation

12+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors

Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce, Veeva, and the major and evolving players in the ecosystem.

Deep understanding of the pharmaceutical industry, including regulatory requirements, market dynamics, and emerging AI technologies

Experience managing and being accountable for the operations of large product management teams, including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation

Strong understanding of generative AI technologies, machine learning, and data analytics, with a focus on practical applications

Excellent leadership skills with the ability to build and lead high-performing teams

People management experience within CRM, AI, technology, or data-driven environments required

Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy

Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions

Ability to adapt strategies and approaches in a rapidly evolving technological landscape

Deep understanding of and experience with CRM, AI, and Data platforms and architectures, including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data Cloud/Data360, Core platform), Veeva, OpenAI, and Snowflake (or similar data lake).