Head of Strategic Supplier Management

Highly experienced in IT Service Management or Supplier Management, preferably in complex, multi-national organisations

Proven experience in working with the ITIL methodology

Experience in strategic Supplier Management

Ability to communicate and build relationships outside the IT function, and to foster a collaborative working relationship with various stakeholders

Knowledge and use of Service Management software, preferably ServiceNow

Effective Supplier Management focussing on continual service improvement and ensuring continued alignment with a changing Business.

Professionalism, tenacity, and attention to detail particularly with performance reporting

Strong interpersonal, management and influencing skills

An extensive understanding of SLAs, OLAs, underpinning contracts and the relationship between them